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Our team is ready to answer your questions and help you get started with FloatLink.

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Talk to the
FloatLink Team

Have questions about becoming an agent, forming a partnership, or integrating with our platform? We'd love to hear from you.

Phone / WhatsApp
+260 973 907 951
General Enquiries
info@floatlink.co.zm
Partnerships
partners@floatlink.co.zm
Technical Support
support@floatlink.co.zm
Office
Lusaka, Zambia
Website
www.floatlink.co.zm

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We respond to all enquiries within 24 hours — usually much faster.

FAQs

Common Questions

How do I become a FloatLink agent? +
Sign up via our waitlist form, and our team will reach out to complete your onboarding. The process typically takes 1–2 business days.
Which telecom networks does FloatLink support? +
FloatLink currently integrates with MTN, Airtel, Zamtel, Zanaco, FNB, CashPlus and more. We are constantly adding new network integrations.
Is my money safe on FloatLink? +
Absolutely. FloatLink uses bank-grade encryption and is fully compliant with all regulatory requirements. Your funds are ring-fenced and protected at every step.
How fast are transfers? +
Transfers are processed in real time — typically within seconds. You receive instant confirmation once a transfer is complete.
What are the fees? +
FloatLink charges a small, transparent transaction fee with no hidden charges. Detailed fee schedules are provided during onboarding.
Can I use FloatLink on my phone? +
Yes! FloatLink is designed mobile-first and works on smartphones, tablets, and desktop browsers. A USSD option is also available for feature phones.